Ordering & Delivery
Orders can be placed ‘in person’ at any of our offices, by email to firstname.lastname@example.org or by telephone or post to any of our listed offices. Any order placed is subject to confirmation by Elementi Fires UK Ltd and is only accepted in accordance with our standard terms and conditions.
A delivery date must be agreed and all goods must be paid for in full before any products can leave our premises. We accept all major credit cards and payment can be accepted on the telephone, or payment by BACS transfer can be arranged when shipping or collection will be arranged after receipt of cleared funds.
All our fire pits are delivered with all necessary parts and assembled ready for operation, except the propane gas cylinder which the customer is required to supply. If the customer requires different ceramic firewood or other media this must be specified at the time of ordering and will be invoiced in addition to the basic unit. Many of the products we supply utilize completely natural materials, thus the appearance of the material is variable, dependent on natural conditions and we make no guarantee as to the precise colour, pattern or texture of any particular piece. We recommend that customers personally inspect the product range prior to ordering (we welcome visitors to our premises and will reserve specific pieces on customer selection).
Our standard delivery service, which for UK mainland addresses is charged at a single fixed price, is by an ‘economy pallet delivery network’, which provides for ‘kerbside delivery’ only. Deliveries on this service are only available on specified weekdays and at unconfirmed times between 08:30 and 17:30 and someone must be on site to confirm delivery. We can request that the transport company contact you by telephone 1 hour prior to the delivery arriving but cannot guarantee this service, in this case we will require a contact telephone number that can be used to advise of any delays. For full details of the delivery service we provide please see ‘Terms & Conditions’ paragraph 5.